What do you want to know more about our business? Browse this page and find your relevant query answer! Do you need more information? Then call our hotline:
+880 1404 88 44 33
HOW TO ORDER?
– Follow these simple steps to successfully place your order on Demand website:
To browse the online store, use the main navigation panel(situated at the rightside of main logo) which has the names of the different product categories – Men, Kids, eVoucher, Accessories, Exclusive)
Each subcategory of the products can be sorted based on price, name and colour from the site. Once you see an individual item in the menu, you may click on that item to get the detail based on Product Description. Do not forget to specify the size and color if you are ordering apparel items.
Click the item and press ADD TO CART button to add the item to your bag. A system generated message will pop up informing that the product has been successfully added to the bag. From there you may finalise your shopping and go for CHECKOUT or CONTINUE SHOPPING tab. Checkout will take you to further process the product and final checkout. Continue Shopping will redirect you to the MAIN PAGE for more shopping experience.
On the Shopping Cart page, you will be able to see the status of your order – item(s) added to the bag, quantity of the item(s) & the total amount. You have the option to remove an item you have decided not to buy or make changes to the product quantity & size and click the UPDATE SHOPPING CART. If you wish to browse for more items, you simply need to click CONTINUE SHOPPING.
By being a registered user, you can store your billing information to our system which will help you to quickly checkout and also for future purchases. You will also be able to see your order history, promotional and other information. If you are not willing to store your information in our system, you may simply checkout as GUEST CUSTOMER.
As a registered user, we have your billing and shipping address for shipment in our system. If required, you may also change the shipping address by selecting SHIP TO DIFFERENT ADDRESS. If you are checking out as a Guest User, you need to provide all billing & shipping information.
Please ensure that you are providing the complete and correct address detail in order to get the product delivered on time.
Once you click PLACE ORDER, you will be notified via confirmation SMS/email (your preferred contact method) that your checkout process is done.
BILLING & PAYMENTS?
– We want to give our customers flexibility when making any purchase from demandbd.clothing. Check out our payment options below for any order shipped within Bangladesh.
If you are requesting delivery within Bangladesh, you will be able to make payments by using Visa, Mastercard, or AMEX debit/credit/pre-paid cards, mobile wallets (such as bKash, Rocket, SureCash, iPay, Upay, OK). Cash-on-Delivery option is available only for deliveries within Bangladesh.
Our payment gateway partners are responsible for processing your payments through their secure payment gateways. Aarong.com will redirect you to their gateway when processing your payment during checkout. Currently, we use SSLCommerz as our main payment gateway for debit and credit card transactions. Also NAGAD payment gateways are available for use.
SHIPPING AND DELIVERY
– We currently ship to all areas within Bangladesh
Once the item leaves our warehouse, the shipping method you choose on the checkout page determines how quickly your shipped item(s) is delivered to your doorstep.
Standard Shipping (within Bangladesh): Delivers within 3-4 business days (estimated) for shipping address within Dhaka and 4-7 business days (estimated) for any shipping address outside of Dhaka
Express Shipping (only Dhaka city): Right now our express shipping not available.
|Shipping categories||Shipping time||Shipping cost|
|Standard shipping (within Dhaka)||Estimated 24 – 48 hours||BDT 60*|
|Standard shipping (within Sub- Dhaka)||Estimated 24 – 48 hours||BDT 90*|
|Standard shipping (outside of Dhaka)||
Estimated 2 – 4 business days
Our third party courier partner is:
- Sundarban Courier
- SA Paribahan
- Based on customers demand.
RETURN & EXCHANGE POLICY
We know that sometimes you buy something that does not work out the way you had hoped, and for that reason we did our best to make an exchange policy that is helpful for you.
Our return & exchange policy shall not be applicable for any discount sales product(s). Any discount item once purchased cannot be exchanged or returned. No return or exchange is applicable for purchases made during the campaign period.
For orders shipped within Bangladesh
If you are not fully satisfied with the products you bought, simply bring it back within 30 days of the purchase date to any of our outlets with your receipt or invoice for online orders and we will gladly exchange the product. Please note that the value of the exchanged product should be of similar or higher value than the original product price. If exchanging for a higher value item, the purchase value difference must be paid.
Alternatively, you may ship the product to our e-commerce warehouse and we will gladly provide you with a credit note for future online purchases.
Our address is:
67, East Hazipara, Khilgaon,
Chowdhury Para, Dhaka-1219.
Items that you want to exchange or return must be unworn, unwashed and unused with all original tags attached. Items that are opened or damaged or do not have a receipt may be denied an exchange.
We will reimburse you with the amount paid for the product and VAT through store credit after we have physically received the product. Please note any shipping costs will not be credited.
ReturnWe give our best effort to ensure that the product(s) you ordered online meets your expectations, but occasionally orders may reach you in a manner that is not anticipated. We will rectify any such claims or discrepancies related to your purchase.
Any product would qualify as a return if it meets any of the following condition(s):
• Products with major quality defects
• Products damaged during shipment
• Wrong product, size or colour
• Product lost in shipment
You are requested to inform Customer Service for any change within 7 days of receiving the product. Inform us by call or message we will get in touch to assist you in processing your return.
For all the successful returns, we will reship the rightful product to you(based on availability) or issue you a credit note for future purchases.
Yes, please note that this service is only available for our registered users.
Yes, you can use Demand eVoucher purchased online or in store as a mode of payment.
You do not have to create an account to place an order. You have the option to proceed as a guest shopper. However, you may be missing out on several benefits available to registered users – such as checking order status, order history.
Currently we process one shipping address per order. If you would like to ship to different addresses, you may place separate orders and make payments for them separately.
If you are a registered user you can check your order status any time by going to Order History from My Account. After logging onto your account, click the Order History tab to see order details.